Posts Tagged 'service'

RE: To Every Soldier Out There

English:

Image via Wikipedia

A friend of mine recently posted a giant “Thank You” to the military members on her blog. I may not advertise it much (for a variety of reasons), but I’ve hinted at it before. I am a member of the US armed services. Here are my thoughts on my friend’s post.

Thankfully, the military isn’t all blood and guts and war. It is strange the way they try to prepare us for it should we encounter it, but the vast majority of our service in the military consists of performing our monotonous jobs in the same way that most people do every day.

It’s definitely a unique job, but a lot of the time that’s all it is – just a job.

It’s so weird hearing people call it anything else. I doubt I’ll ever see it the way you do, or the way most people on the outside do. Not that your way of seeing it is in any way inaccurate, it just doesn’t feel like what I do.

I’ll probably deploy this year. Not sure what that’ll mean since some deployments still only send people to Africa or other relatively peaceful areas. I could come under fire. I’ve prepared for it, I’m trained for it, and I’ve accepted it as part of the package. But ultimately the military is just a job with benefits that I needed for my family. Yes, my service represents another body filling a role in the United States armed forces, which grants our country the military power to protect its citizens. But I didn’t join for that purpose, so that’s not what it means to me.

But when I’m out there getting shot at, I already know what I’ll be thinking. I’ll be thinking about my family first, then I’ll be thinking about all of my friends, and their safety, and how my decision to support the military ultimately means that they will be protected.

I don’t agree with everything our military is employed to accomplish, I don’t agree with all of the political nonsense that directs my deployments and the battles I could be in. But if I thought for a minute that it would be somehow beneficial if everyone stopped supporting the military because of what our leaders do with it, well that’d just be crazy talk.

We need to support our military. We need people to enlist. We need people to support those who serve. Because if we don’t support them while they’re fighting a war we don’t agree with, then we won’t have their support when they’re fighting a war we do agree with.

I don’t see myself as a hero, but I do see every armed serviceman in the United States as a hero. They are as much my heroes as they are yours. These men and women need all of our support. If we have problems with where they are being utilized, then it’s likely that they do too, and they don’t need our criticism. They need our support. They need our love, and they need us to speak up to the right people.

If you really want to make life better for our servicemen, support leaders who will employ them well. Be vocal about the politics without being critical of the military members. It drives me crazy how many Americans think that taking their anger out on men and women in uniform is going to do them any good. They don’t want our protection? Great. Let’s see how they’d like it if the military up and disappeared on them. I’m sure things would be dandy until some country that hates America (name one that doesn’t – go ahead) realized we have no military. That’d be a great day to be an American, huh?

Advertisements

New Computer? – Start Here

**EDIT**

If you’re just looking for a list of free software to install on your computer, I’ve created a Springpad notebook full of links to my favorites. If I find anything else to add, I’ll put it there.

I want to start out by saying that I am just a guy. I wasn’t paid to write any of this, I don’t work for any of the companies mentioned, and these are all just my opinions. If any of the mentioned companies wanted to pay me because I wrote all these nice things about them, I’d be willing to talk to them about an arrangement. ūüėČ

Having said that, here are the chronicles of my recent adventure procuring and setting up my new laptop. I’m going to break this down into three separate categories: Hardware, Pre-installed¬†Software you Don’t Need, and Free Software you Might Need. Lucky for you, I’m all about free, open-source and simplicity; so the only part that I spent money on was the hardware.

I’ve designed this as a sort of guide to assist YOU in purchasing and setting up a new computer. People are always looking at my glasses. After they get a good look at my glasses, they say, “Hey, I need a new computer. What kind should I get?” People with new computers are always asking me, “Is it better to just use Internet Explorer, or should I get one of those new browsers?” Also, it has been my own experience that just using all of the default software (that ships with the system) for document editing, virus handling, and many other tasks is a bad idea. So, here are all of my answers and tips in one place. This may not be the definitive guide to getting a new computer, but it is MY definitive guide for those who need it.

So, without further chit-chat, let’s look at your hardware options.

HARDWARE

This one’s easier than you might be inclined to believe. Sure there are a lot of choices, but it all comes down to what you want to use the computer for.

The computer I wanted this time around was a laptop I could actually take places. Last time I got a laptop (over five years ago) it weighed ten pounds, it was more of a desktop replacement and cost me over two thousand dollars. Now I’ve got a desktop, and I wanted an inexpensive computer that could go places with me AND do stuff. I’ve got an Asus eee PC (a netbook), but that thing can’t really¬†do stuff. I mean, it can do some stuff (I use it for NaNoWriMo every year), but it’s a little wimpy when it comes to multitasking and other processor/RAM intensive activities.

The Argument for Desktops

First, if you’ve got the space for it and you don’t need to move it, get a desktop. Laptops have really gone down in price lately, but an¬†equivalent (as far as hardware and capabilities)¬†desktop will always cost less than its laptop counterpart (as of this writing).

Desktops have the greatest range in options as well. You can get a cheap-o system that is really only good for running your web browser and a word processor for under a hundred dollars, or you can pay tens of thousands of dollars for systems that can perform at speeds rivaling supercomputers. No matter what you’ll be using the desktop for, you can always find a system that perfectly meets your needs without spending more than you have to. Always.

The first step in selecting a desktop is to imagine yourself using that computer for the next two years. What will you use it for? Do you play many games? You might need to spend more for a system that will be compatible with future game releases. Will you be hooking it up to your TV to watch shows and movies? There are a lot of media center pc options. If you’re a Mac person (which, I might be if I had more money), you might want an Apple TV rather than a new computer.

Just decide what you’ll need the computer to be able to do, and consider these simple guidelines (which, unless you’re a “power user,” will more than cover the basics). I don’t need to say it, but if you know enough about computers to know that these guidelines aren’t comprehensive, then these guidelines weren’t written for you.

  • RAM – For most users, this is arguably the most important decision. More RAM means faster, smoother, more powerful computing. You want to open and use every program installed on your computer at the same time? You need lots of RAM. Will you only do one thing at a time for the rest of the time you own the computer? You can get by with 2 Gigs or less (depending on that one program you’ll be running!).
  • Operating System Bits – Related to RAM, but separate, is the operating system you’ll be using. Right away I have to mention that a 32 bit operating system cannot handle a full 4 Gigabytes of RAM, and certainly not more. If you will want 4 Gigs or more of RAM, you’ll need a 64 bit OS. Otherwise, 32 vs 64 bits will not have much of an impact on you.
  • Operating System Flavor – Which OS you choose will depend on many factors, but at the risk of bringing on hoards of criticism, I’m going to go ahead and simplify things this way: If you’re lost when it comes to choosing your operating system, just get Windows 7. Sure, Macs are simple, but getting software for them can be a hassle. Windows may have a poor¬†track-record¬†when it comes to stability and ease of use, but I’m putting a lot of faith in Windows 7, and I think it’s a safe choice for YOU. If you know you want a Mac though, please get it!
  • Processor – When it comes to desktops, you’re really only going to concern yourself with how many cores and processors you want. Adding processors and cores means better ability to process multiple instructions at a time (translating to blazing speed and excellent multitasking), while a single core on a single processor will more than meet the needs of most users. Don’t get the fancy processor set-up unless you know you need it. For most modern operating systems and software, though, I recommend at least a single processor with dual cores. More than that and you’d better be doing some serious video editing or 3D graphics (like games).
  • Hard Drive – If you’re doing video editing or if you’re archiving your DVD collection on the hard drive, get something huge. If you’re just surfing the Internet and writing papers in Word, you don’t need much hard drive space. Even the smallest hard drives shipping these days are more than ample for the average user. Note that media center systems should have more hard drive space to store videos or recorded television.

Sure, there are more factors than just these to consider, but if you’re not a power user who already knows about the other factors, then you don’t need to worry about them. What you don’t know can’t hurt you here.

The only other thing I would caution is to avoid brands you’re not familiar with and be wary of prices that are significantly lower than competing systems with similar capabilities. Your desktop shouldn’t be too expensive, but don’t be a cheapskate once you know what you want. Just pay what the trusted manufacturers are charging.

I currently use a first generation HP TouchSmart for my desktop, and it’s held up very well in the two years we’ve owned it. Both of my laptops are Toshibas, and we love them. Namebrand systems are always a good bet.

Where Desktops Fail

The only problem with a desktop is that it is not very portable. Sure, some of the newer CPU box form-factors (especially in the case of media center computers) are very small and lightweight. However, the screen and input devices are not built in, thus to use the system it must be hooked up to these things, and to move it you have to unplug everything. Convenient? No.

So what if you really need something you can take to class with you? You need either a laptop or a netbook. Can’t decide which one? Consider this:

I thought I could get a netbook and do the same things with it as I do with my laptop. I was wrong. Even with a full size keyboard attached and an external mouse, the netbook screens are too small to be practical in a number of applications. For a true, natural computing experience, you’ll still want a larger system. They make laptops that are much closer in size (and price) to netbooks, but they are much more convenient. If you’re not sure about getting a netbook, don’t. Just go for a smaller laptop. I promise you’ll be happy with it.

If you know you want a netbook, get it. If you’re not sure, don’t. You’ve got to be committed to liking your netbook, or you’re going to hate it.

Other than the netbook vs laptop decision, there isn’t a whole lot more to think about. How portable do you want it? There are a range of sizes from 13 inches to over 18 inches for screens. Some are less than an inch thin, and others have huge 12 cell batteries that lift them about three inches off your table top. Some run hot from having their hardware crammed in to a small space, while others have minimal hardware configurations and are quiet and cool. Again, the considerations for desktops will all hold true for laptops, but you might want to consider the following IN ADDITION to the desktop suggestions:

  • Overall Size – You’re getting a laptop because a desktop isn’t portable enough for you, but how portable do you need your laptop to be? If you are still just going to leave it set up in one place for long periods of time, you might consider a larger desktop replacement laptop. These systems offer the same performance as a desktop, at often competitive prices, but at the end of the day the screen folds up and you can pack it away in a bag. Expect these to weigh close to ten pounds though! Then there are the ultra portables that weigh in at under five pounds (mine weighs like three pounds!). Keep in mind that a netbook can weigh close to one pound, but you’ve already decided you want a laptop, right?
  • Battery Size/Usage – Some laptops these days are being designed as marathon machines. They can squeeze almost a full day of usage out of a single charge, but that efficiency comes at a price (both in dollars and performance). Most laptops are designed to fully contain a six cell battery, but by doubling the number of cells to twelve (and subsequently, increasing the size of the battery pack itself, causing it to protrude out the back or bottom of the computer), you can double the life of the battery. Also, Intel and AMD make processors specifically designed to use less power. They usually run at far less than 2 Gigahertz, and they cannot handle too many big tasks like gaming and video editing as well. You could try, but if that’s what you need the system for (primarily) you’ll just have to charge the system more often.
  • USB Ports – If you use a lot of devices at once, you’ll need at least three USB ports. I always recommend using an external keyboard and mouse with a laptop whenever possible simply because they can be replaced much easier than the built-in devices. The less you use them, the less likely they are to break. So, with a keyboard and mouse plugged in, you will want to have at least one more USB port for external hard drives, thumb drives, cameras or whatever else tickles your fancy. A few laptops only have two ports (one on each side), most have three, and a few have up to five USB ports. Get as many as you can without spending too much just for that feature. Also keep in mind that some USB devices have a special “Y” shaped cable that plugs into two USB ports. If you might need one of these devices, you’ll want a laptop with two USB ports that are close together, not one on each side.

In my most recent purchase, I wanted something far more portable than my old laptop but more capable than a netbook. I went with a Toshiba Satellite, ultra thin system. This particular system (like most ultra thin, lightweight systems) does not have an optical drive (no DVD or CD drive). That wasn’t an issue for me because I knew that all of the software I could ever need I was going to download for free once I got it connected to the Internet. If you install a lot of software from disks but still want a system like mine, there are some great external drives that will meet your needs. I may end up getting one too so I can watch movies on my laptop, but for now I’m fine without an optical drive.

Accessories

The final hardware consideration is, what else do you need? Some people need lots of storage but end up choosing a laptop with a smaller hard drive. In that case, just get an external hard drive. Do you transfer a lot of files between systems? Get a thumb drive. Actually, I recommend that people get thumb drives even if they don’t need them for transferring files. They make a great place to keep backups of your most important files.

Keyboard:

The only thing I know you’ll need if you got a laptop is a mouse and keyboard. There’s no getting around it – using the laptop keyboard puts wear on it that could eventually require maintenance. If you use an external keyboard, and it breaks, you can just unplug it and get another one. My favorite typing keyboard ever (that I’ve used anyhow) is the Logitech Classic Keyboard 200. It currently sells for $13.99 on Amazon.com, it is comfortable, and I’ve never had any problems with it. I love it.

Mouse:

I do recommend spending a little more for your external mouse though. Touch pads are great for basic navigation and occasional clicking, but nothing beats a scroll wheel on the Internet, and when doing graphics work or gaming you just can’t live without a mouse. My current favorite is the Microsoft Explorer series. Specifically, my wife and I love our Explorer Mini mice. Amazon.com sells them for about $40, they retail for about $60, and there is currently a vendor on Amazon that is selling them for under $20 (with $4 shipping). The great thing about the Explorer mice is that they will track on literally anything but glass and mirrors (although in some tests these mice have actually tracked on glass and mirrors!). We can use them on shag carpet, glossy surfaces, pitted surfaces, hair, clothing, anything at all, and more. If you want a great mouse, Microsoft actually has a great product.

PRE-INSTALLED SOFTWARE YOU DON’T NEED

All computers come with what is lovingly called “bloat-ware.” This is software that people pay the manufacturer to include pre-installed from the factory. In some ways I guess it’s good because I’d like to think that the money they earn from that¬†endeavor¬†goes toward keeping costs lower for me, but I rather doubt it.

Anyhow, the first program I highly suggest you uninstall (if it’s installed) is Norton Anti-Virus. Many computers come with it pre-installed along with an offer for a whole year or month or day of free updates. It’s not worth it. Microsoft has a free program you can download right away that does the same thing (well, roughly the same thing).

To get rid of Norton (or any program, for that matter), just go to the control panel and look for “Add/Remove Programs” or something like that. Find the offender, click “uninstall,” and follow the directions. Most virus protection software will require that you restart after removing it. That’s OK.

Now, I don’t recommend you leave your computer virus-protection-free for long. It is a dangerous thing. So once you’ve finished uninstalling the crud you don’t need, make sure you immediately download the “essential” software I have listed below, in the order I’ve listed them.

First though, look for any programs that say “offer” or “setup” next to them and get rid of them (still in the Add/Remove Software tool). Also, some systems (most Toshibas and HPs) come with some kind of game portal that you should get rid of.

Many people will tell you to get rid of a lot more than this, but it’s not always necessary. After you’ve been using the computer for a month or so, go back to the Add/Remove Software tool and look over the list. If you recognize the program and you know you use it a lot, don’t get rid of it. If you recognize it and you know you don’t use it a lot, get rid of it (just make sure you know what it does first!). Everything else is probably OK to leave installed.

FREE SOFTWARE YOU MIGHT NEED

Some of these are more essential than others. I’ll categorize them to simplify this. In some cases it won’t matter what program you get as long as you get something that does the job. So, if you’re ready to get started, open Internet Explorer (unless your system came with another browser pre-installed, in which case you should DEFINITELY use the other one!).

Note: This list is designed for Windows users ONLY. Many of these programs are cross platform, but I’m not going to say which ones because I’m not making this list for Mac users. Sorry guys. Maybe another time.

Essential Software

These are programs that you will need to get – almost everyone needs these programs. Right away, before downloading anything, you need virus protection!

  • Virus Protection – Search for “Microsoft Security Essentials,” or go to http://www.microsoft.com/Security_Essentials/. Click on the big “Download Now” button, save the executable and run it. Make sure you have already removed any virus protection that shipped with your computer, then close your web browser while the program installs. Once it installs make sure it runs OK, then let it scan your system. Depending on the size of your hard drive, this can take anywhere from a few minutes to a few hours. Since this is the first thing you’re doing on your new system, everything should be clean. After it scans your system, you may proceed with this list.
  • New Browser – DO NOT USE INTERNET EXPLORER. Sure, there are a lot of sites that require it, but I can show you how to get around that later. For now, just download one or both of the following browsers and try them out. You won’t miss Internet Explorer after a few days. I promise. My favorite is Google Chrome, but I was once a¬†die-hard¬†Firefox fan (I even have an embroidered FireFox shirt). They are both worlds better than IE, more secure, faster, and prettier. While I might catch some heat for this, I am going to recommend that you just get Google Chrome. It’s better. Once you’ve downloaded and selected a new browser, close Internet Explorer and never open it again (unless you really have to).
  • Free Office Software – While there are a few options for this, my favorite (and arguably the most user friendly and robust) is OpenOffice.org. Just go to their website in your new, shiny browser, and download. It’s that easy. The installation is easy and the program operates a lot like Microsoft Office. There are some differences, but OpenOffice.org can do just about anything Microsoft Office can do, and in some cases it does it better. If you ever find that OpenOffice.org just isn’t meeting your needs, feel free to go back to the Microsoft version, but I don’t think most people will ever need to.
  • Media Player – Windows Media Player is pretty good, but there are a lot of things it can’t handle. For everything else, there’s VLC. VLC can’t do everything, but I’ve never found a video it couldn’t play.
  • Photo Organizer – Since most people maintain some kind of image collection (from digital cameras, web graphics, etc.), you’ll probably want a good program to organize and lightly edit those photos. Google Picasa is a great product that is completely free and I recommend it to everyone.

Everything Else

Those, to me, represent the¬†bare-bones¬†necessities¬†for a new computer. If you get nothing else, make sure you get those things. The remainder of my list is specific to my needs and wants, based on what I want to use the computer for. If you know of other great free programs that aren’t listed here, please add them in the comments.

  • Dropbox – This is a really cool file program. It creates a special folder that automatically backs itself up online any time you add or change files in the folder. If you install Dropbox on other computers and link them with your account, Dropbox will synchronize all of the folders across all of the computers and devices you have Dropbox installed on. I love it.
  • Notepad ++ – If you do any web development or coding the old fashioned way (in notepad) you might want to try Notepad ++. I found this little gem several years ago and have installed it on all of my computers ever since.
  • Skype – For video calls and VoIP, my favorite is still Skype. We’ve been using it for quite a while now and we love it.
  • Google Talk – Actually, I didn’t download the Talk program, I installed the Video and Voice plug-in. While most of our video chats are handled over Skype, we have more friends with Google accounts than Skype accounts. With this plug-in, I can have a video call with any Google Talk contact who is also using the plug-in or the desktop client. I’ve only done it once, and it was a long time ago, but this is a valuable thing to have on standby.
  • Google Earth – There’s nothing cooler than exploring your planet in 3D with a nearly infinitely scalable, detailed and textured model with Google Maps plastered all over it. This is as fun as it is useful.
  • Google SketchUp – I am a bit of a 3D hobbyist, and SketchUp is a great way to rapidly visualize a model. It’s a wildly different experience from most of the 3D software I’ve used, but once I got the hang of it I realize it was easier and more intuitive than anything else I’ve ever tried. Plus, it’s free!
  • Blender – On the subject of 3D, how does a free 3D program with advanced features sound? SketchUp may be easy and fast, but it’s not anywhere near Blender’s level. I don’t know if it’s just me, but Blender is extremely un-intuitive to learn. However, I’ve seen what it can do, and I’m impressed enough to trudge over the learning curve and figure it out.
  • Paint.NET – If I’m going to make awesome 3D images in Blender, I’ll need software like Photoshop to make textures, composites, do touch-ups, and more. Windows Paint won’t do any of that. In fact, Paint is nearly useless. Luckily, there’s a better Paint. This program can do layers, adjustments, transparency and even some cool effects. Sure, there’s a lot that it can’t do, but it’s free. If it does what you need it to then you’ve lost nothing, right? I even made the cover for my new book entirely in Paint.NET.
  • Inkscape – Paint.NET can handle most of my 2D needs, but it is primarily for raster images (bitmaps). For vector images, I love Inkscape. It’s relatively easy to learn, and it can handle almost anything you can dream up.
  • GIMP – Many people believe GIMP capable of anything Photoshop can do. I don’t agree, but I do think GIMP is better than Paint.NET for more advanced jobs. A lot like Blender, I find GIMP hard to learn, but that doesn’t stop me from trying. I want to learn it so I can see how long I can live without Photoshop. Someday I’ll be rich and it won’t matter. Until then, I’ll be struggling with GIMP.
  • WavePad – I haven’t tried this yet, but it’s a free audio editing tool that I hope will allow me to make simple audio tracks for animations or an audio book. We shall see. Once I’ve tried it, I’ll write a review (and link to it from here).
  • VideoPad – Like WavePad, I downloaded this to see if it would be suitable for creating simple promotional or family videos. I just want to be able to cut scenes together, edit things out and add simple effects. If this program is a winner, I’ll write a review.

CONCLUSION

I hope this helped. As I use my system and learn more about what programs are meeting my needs and which ones I don’t have that could help, I may modify this list.

I’m 100% sure of all of the hardware tips though, as well as the “essential software” bit. The important thing to remember is that there are hundreds of thousands of free programs out there that you can find that will do the same things that more expensive software can do. Look to the free stuff first, and if it doesn’t work out, pay for what you need.

Good luck and happy computing!

Yet Another Site

Or should that read, Yet Another Waste of My Time… I have yet to see.

This project is complicated, and I should just let it explain itself. Head over to the main page and start reading. Maybe you can help me out a little!

Thanks.

RE: RE: Letter to Verizon Wireless

If you’ve been following since the first letter I wrote, I just received a response to yesterday’s letter and here it is. ¬†It’s short, it’s cold and it’s completely useless. ¬†Notice that the second paragraph is the only thing this lady took the time to actually write to me, the rest is canned.

Dear [Mediocre Renaissance Man],

Thank you for your reply.  My name is [Service Chick] and I am happy to assist you.

[Mediocre Renaissance Man], at this time we do not know if we will have phones that will support the Android software. With [Service Dude]’s response, we cannot even mention any potential phones that have not been announced to the public. I am sorry for the inconvenience this may cause.

Thank you for giving me the opportunity to assist you today. We appreciate your business and thank you for using Verizon Wireless.  Should you have additional questions or concerns, please reply to this e-mail.

Sincerely,

[Service Chick]

Verizon Wireless

Customer Service

My response:

Dear [Service Chick],

I am sorry too.  I hope that Verizon offers or announces something before I move in a couple of months.

Sincerely,

[Mediocre Renaissance Man]

The long version:

I just wish they would reaffirm their intentions to release something, even with no definite time frame. ¬†I think I made that clear in my communications with them, but I was talking to the wrong department. ¬†Customer service doesn’t know much more than I do as a consumer. ¬†I really should have tried harder to contact a different division. ¬†Maybe I will, next time.

RE: Letter to Verizon Wireless

This is follow-up for the letter to Verizon Wireless that I wrote yesterday.

For the follow-up to these letters, see this entry.

The letter submission was successful, and I want to share the response I got back today with you. ¬†I have edited the customer service member’s name out, as well as my own (just for fun, I’m sure most of you know it, I haven’t exactly tried to hide it from you). ¬†Here’s the letter from Verizon, with my response immediately following it:

Dear [Mediocre Renaissance Man],

My name is [Service Dude], and I?ll be happy to assist you with your equipment questions today.

I am unable to provide information regarding which equipment is being considered or approximate release dates, as this may raise expectations that may not be met.

Although we do not have the handset you are looking for at this time, I invite you to view our current phone selection as a possible alternative. ¬†To view available equipment, please click on the following link, which will direct you the “Products” page of our website:

http://www.verizonwireless.com/products

You may also receive free e-mail updates as to when new products and services are available. ¬†To receive your free e-mail update please click on the following link, to view the “E-mail Updates” page of our website:

http://email.vzwshop.com/servlet/website/ResponseForm?OSPEJNlmhtLk_.2ef

There are several wireless phones being tested for functionality and reliability with our network.  Verizon Wireless will not offer a product or service unless it meets the high standards our customers have come to expect.  Verizon Wireless is constantly improving the services, features, and wireless phones we offer to our customers for their communication needs.

[Mediocre Renaissance Man], I hope this information has been helpful.  We value your business and appreciate the opportunity to continue as your wireless service provider. Thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.

Sincerely,

[Service Dude]

Verizon Wireless

Customer Service

Here’s what I had to say to that:

[Service Dude],

Thank you for your timely response.  I fear you have understood my inquiry well, but somehow managed to pretend you missed the point.

I am familiar enough with Verizon’s complete lineup of handsets and I am not interested in any of them (I currently have the Samsung SCH-U620 and am not displeased with it). ¬†I am not looking for just another handset. ¬†I am looking for an Android handset. ¬†Like I said in my initial communication, this is something of such a great importance to me that I am considering switching service providers unless I receive some indication that I will not have to wait long to get an Android phone on the Verizon network.

I do somewhat appreciate your vague statement about “several wireless phones being tested for functionality and reliability with [y]our network,” but I am afraid it does not provide enough of an assurance that an Android phone will be available to me soon.

I am sure you understand my position as a customer.  Having worked in customer service many years myself, one of the greatest customer service philosophies I came to understand is that loyal customers are the most important foundation on which a business should maintain itself.  If you begin to lose longtime, loyal customers, you hurt your business almost irreparably.

I hope that Verizon will announce something soon that will answer my question. ¬†I will be moving away from my current home in California within the next few months, and when I get to my new home (even if my contract is not yet expired with Verizon Wireless) I will begin researching T-Mobile’s service in my area. ¬†I am sure I am not the only Verizon customer with such plans. ¬†The only way Verizon will be able to retain my business is if concrete plans to release an Android phone are revealed before I move.

I understand that I am just one customer among many hundreds of thousands on the Verizon network, and my changing networks will not ultimately hurt business for the company. ¬†I am not trying to make threats. ¬†I am simply pointing out the fact that good, valuable customers (like myself) are walking away from your company simply because of your inaction. ¬†All it would take is one press release (dated 2008, last year’s press release is not enough) to assure Verizon customers that an Android phone is coming soon, and many customers would be retained.

Sincerely,

[Mediocre Renaissance Man]

Letter to Verizon Wireless

Dear Verizon Wireless,

I have been your customer exclusively since I purchased my first cell phone in my first year of college several years ago.  The years have been good to us, and I am pleased to report that I have been almost entirely satisfied with all of your services.

These days I work, support a wife and two children and maintain a technology blog in my free time.¬† As a longtime fan of Google products and services, I was thrilled by the announcement and unveiling of T-Mobile’s new Android enabled phone, the G1.¬† In fact, I was so excited about the new product that I immediately found myself at your competitor’s web site researching pricing and plan information.¬† My contract with Verizon won’t be over until November 2009, but I was already considering abandoning my favorite service provider to get the shiny new G1 in my hands, despite the complaints I have heard about T-Mobile services.

So, as a technology blogger, Google buff and loyal Verizon customer, I am asking you directly: when can Verizon customers expect to see an Android phone available?  I am aware that LG, Samsung and Motorola have all announced their intention to build Android phones, but which one(s) will we see on the great Verizon network?  Will Verizon just sit back and watch their customer base switch (even in small numbers) to a competing network without doing anything to retain them?

If Verizon would simply announce something (a date, timeframe or even just the intention to release an Android phone) – other than the announcement last year that Android would be supported on the Verizon network – many customers like myself would remain loyal and wait for the official arrival of a Verizon Android smartphone.

A clear and detailed answer to my inquiries would be much appreciated, and the failure to respond with action before my contract is up will result in at least one fewer Verizon customer.

Sincerely,

[Mediocre Renaissance Man]
Note to my readers:

I e-mailed this to them (via their “contact us” form on their website) today. ¬†Now we wait and see.¬† I’ll let you know if I get a response.¬† I’d really rather stay with Verizon, but if I can’t get my hands on an Android phone on their network soon you can bet I’ll be switching.

Their response and my subsequent response can now be read here.

Fine, I’ll Write Today

I still get up to write every day, as I originally promised myself, but I just haven’t felt much like writing anything here. Honestly, I haven’t had much to write in my other projects either.

This is, of course, because of the stress I’m going through right now with some big things at work and at home. For example, we’ll be moving within a month, and we’ve done almost nothing to get ready for the move. Sure, we’ve done some little things here and there, but we’re MOVING. That’s a big deal.

Eventually the stress will subside or I’ll get better at dealing with it and I’ll start writing more. Like I said, I haven’t stopped writing, I just haven’t felt very inspired. I’ve been trickling the few ideas I do have into a short story (that’s getting a little long). You might see that story posted here if I ever get around to finishing it. I often worry though that the parts I wasn’t excited about writing won’t be very exciting to read. I’ve heard authors say that this principle of proportion doesn’t necessarily hold true, but that’s the way it feels to me.

You might even be able to detect in my tone here that I just don’t have anything to say. I’m writing to write, not to say anything. I’ll stop now and write again when I have a good reason.


Ooh! New topic – I remember something I can tell you about!

In family news, we got Wii Fit yesterday. This was a bit of a miracle, since the store we went to wasn’t supposed to have any until Sunday morning (now).

So how did we do it? I’m not going to mention any details because I don’t want anyone to get in trouble, but a very kind employee of a store we love did us a favor. We had never met this employee before, but there should be an employee of the month nomination for him/her!

Basically I asked if they had any in stock, and the employee responded that they wouldn’t until tomorrow (Sunday) morning. I was let down a little and explained that it’s not possible for us to come in on a Sunday to buy one, so we’re just going to have to keep waiting until they are readily available on the shelves for weeks at a time. We all know that’s not going to happen any time soon…

Anyhow, we cruised around the store for a little while longer, then decided to leave. Just before exiting though, Sophie spit up all over the place and we had to stop to clean it up. My wife was rummaging around the diaper bag looking for wipes and stuff when another employee pointed out to me that my baby was spitting up all over the place. Yeah, thanks for pointing that out. I smiled and thanked him, adding that we were cleaning it up. He told us not to worry about the floor, they could get that. I thanked him again, we wiped the baby and me off, then walked out the door.

We were about to leave the sidewalk in front of the store when I heard a voice behind me. I turned and saw employee #1 following us trying to get my attention. We stopped and the employee said something like this: “You guys still interested in that Wii Fit?”

I said, “Of course yes!”

The employee said, “I talked to my boss, and as long as you guys go along with my story that you’ve been in here three times looking for it and you can’t come in on Sundays, he’s agreed to let me sell it to you today.”

We were ecstatic. The employee had us wait inside the store again while he/she went to the back to get it for us. We paid at the special customer service register after thanking the employee emphatically with many wonderful superlatives.

We played it a little last night and are bored with it already. We’ll probably take it back to the store tomorrow. Just kidding! We love it. It’s a lot of fun. In fact, I even feel like I got some real exercise. I worked up a sweat and everything.

Well, I’m glad I found something I wanted to write about. It’s much easier to write when I feel like I have something to say.

Until next time.


Subscribe to Me

What I’m Reading

When I Post

September 2017
M T W T F S S
« Sep    
 123
45678910
11121314151617
18192021222324
252627282930  

RSS My Favorite Quotes

  • Quote #60
    "The greatest minds are capable of the greatest vices as well as the greatest virtues." - Rene Descartes
  • Quote #59
    "There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self." - Ernest Hemingway
  • Quote #58
    "The fool doth think he is wise, but the wise man knows himself to be a fool." - William Shakespeare

I have had:

  • 50,464 page views (so far)

I’m a Twit