RE: RE: Letter to Verizon Wireless

If you’ve been following since the first letter I wrote, I just received a response to yesterday’s letter and here it is.  It’s short, it’s cold and it’s completely useless.  Notice that the second paragraph is the only thing this lady took the time to actually write to me, the rest is canned.

Dear [Mediocre Renaissance Man],

Thank you for your reply.  My name is [Service Chick] and I am happy to assist you.

[Mediocre Renaissance Man], at this time we do not know if we will have phones that will support the Android software. With [Service Dude]’s response, we cannot even mention any potential phones that have not been announced to the public. I am sorry for the inconvenience this may cause.

Thank you for giving me the opportunity to assist you today. We appreciate your business and thank you for using Verizon Wireless.  Should you have additional questions or concerns, please reply to this e-mail.

Sincerely,

[Service Chick]

Verizon Wireless

Customer Service

My response:

Dear [Service Chick],

I am sorry too.  I hope that Verizon offers or announces something before I move in a couple of months.

Sincerely,

[Mediocre Renaissance Man]

The long version:

I just wish they would reaffirm their intentions to release something, even with no definite time frame.  I think I made that clear in my communications with them, but I was talking to the wrong department.  Customer service doesn’t know much more than I do as a consumer.  I really should have tried harder to contact a different division.  Maybe I will, next time.

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